Excellent service

Excellent service, the company realised one of the descriptions was a bit ambiguous but sorted the issue straight away. Unfortunately that kind of service is becoming more unusual these days, so well done Trade Plumbing.

Placed an order on 19/06/2024 Phoned up…

Placed an order on 19/06/2024 Phoned up before to make sure delivery time scales where correct as stated 1-2 working days on the radiators that i wanted , spoke to the customer service team which stated they would be with me the following day and true to there word they arrived the next morning

All round excellent company

Excellent prompt service and staff could not have been more helpful. Staff very knowledgeable re products and what was best solution for our specific needs. Would definitely use this company again

Good communication, pricing and service

I communicated with the company via the messaging service on their website and was quickly able to find out the information I needed from Jeanine. The delivery service was good, part of the order arrived the next day, and the rest two days later, in plenty of time for installation.

Brought a new hot waters cylinder from…

Brought a new hot waters cylinder from Trade plumbing . Was a slight delay in my order but this was communicated brilliant by the customer Service team would definitely recommend Trade plumbing and would use this company again in the future

I needed to order a radiator for my…

I needed to order a radiator for my tenant- I initially didn’t receive confirmation of my order. I phoned and spoke to James who was more than helpful, he kept me updated at any point of call. Would definitely order again with trade plumbing because James made my experience so smooth sailing!!!

A helpful team

A helpful team, even when the website was down. Parts arrived within the allocated time period. Column radiators are of reasonable quality, although the legs could be stronger.

You advertise 2-3 working days for…

You advertise 2-3 working days for delivery but our item was delivered 10days later. However when we brought it to the attention to Zorawar they did an outstanding job in ensuring the item arrived in time for our plumber to install it on the day they were scheduled to attend.

Fast and reliable

Placed a small order and was impressed when both TRV's and radiators were delivered inside 3 working days. There was a minor hiccup with one radiator dispatched, but Trade Plumbing got the issue resolved quickly.

True to his word

True to his word , James took personal control of the situation and kept me fully informed of the collection. Absolutely perfect resolution to the situation and very much appreciated, restored my faith in them. So they do know how to do it, just needed reminding!!

Great customer Service

Placed an order through Trade plumbing . Was a delay in my order but this was communicated brilliant throughout the whole process . Would highly recommend and will be purchasing through them again Top service

I am giving this product 5 stars based…

I am giving this product 5 stars based on my plumbers enthusiasm for it and he has wide knowledge of fitting immersion tanks. it looks very robust and well built but isn't actually installed yet so I can't comment on how economical it is to run.

Merlyn shower tray and shower door…

Merlyn shower tray and shower door purchased. There was a warehouse error and 1 item was sent incorrectly, but this was efficiently sorted out by Shoeb in the office. The office was easy to speak to and my query was efficiently resolved with the correct item being delivered and the return collected at the same time.

Very good service

Very good service. Delivery was prompt & on time. The upright radiators are in & working. Very satisfactory all round. Would have given 5* except every time I spoke to someone on the phone it was so difficult to hear them clearly that was frustrating.

Item great deliver time great only…

Item great deliver time great only thing not good is had to ring tk re arrange collection and cost over £10 to call as premium rate to contact seller Otherwise good value and good service

Large radiator

Good value for money delivered by very polite driver 4star rating because I have only just getting around to fitting radiator but it looks very niece

The biggest problem was it took 7 days…

The biggest problem was it took 7 days to deliver something which you had in stock. I know this was 5 working days but it is not good enough.

Helpful customer services

Despite a couple of failed deliveries I was pleased with my purchase which was good value and the customer services were very responsive and helpful in obtaining some compensation for the delivery mix ups. I would use the company again.