Our Happy Customers
At Tradeplumbing.co.uk, customer satisfaction is our top priority. Here’s what some of our satisfied customers have to say about their experiences with us:
CH
Chris
Excellent service
Excellent service, the company realised one of the descriptions was a bit ambiguous but sorted the issue straight away. Unfortunately that kind of service is becoming more unusual these days, so well done Trade Plumbing.
Date of experience: 24 June 2024
JA
James
Placed an order on 19/06/2024 Phoned up…
Placed an order on 19/06/2024 Phoned up before to make sure delivery time scales where correct as stated 1-2 working days on the radiators that i wanted , spoke to the customer service team which stated they would be with me the following day and true to there word they arrived the next morning
Date of experience:20 June 2024
AM
Amanda
All round excellent company
Excellent prompt service and staff could not have been more helpful. Staff very knowledgeable re products and what was best solution for our specific needs. Would definitely use this company again
Date of experience:20 May 2024
Js
Jennifer S
Good communication, pricing and service
I communicated with the company via the messaging service on their website and was quickly able to find out the information I needed from Jeanine. The delivery service was good, part of the order arrived the next day, and the rest two days later, in plenty of time for installation.
Date of experience:20 May 2024
MA
Michael Andrew
Brought a new hot waters cylinder from…
Brought a new hot waters cylinder from Trade plumbing . Was a slight delay in my order but this was communicated brilliant by the customer Service team would definitely recommend Trade plumbing and would use this company again in the future
Date of experience: 06 May 2024
JE
Jenny
I needed to order a radiator for my…
I needed to order a radiator for my tenant- I initially didn’t receive confirmation of my order. I phoned and spoke to James who was more than helpful, he kept me updated at any point of call. Would definitely order again with trade plumbing because James made my experience so smooth sailing!!!
Date of experience:12 April 2024
MP
Ms P
A helpful team
A helpful team, even when the website was down. Parts arrived within the allocated time period. Column radiators are of reasonable quality, although the legs could be stronger.
Date of experience:29 June 2021
JH
Jane Haak
You advertise 2-3 working days for…
You advertise 2-3 working days for delivery but our item was delivered 10days later. However when we brought it to the attention to Zorawar they did an outstanding job in ensuring the item arrived in time for our plumber to install it on the day they were scheduled to attend.
Date of experience:11 May 2021
AL
Alasdair
Fast and reliable
Placed a small order and was impressed when both TRV's and radiators were delivered inside 3 working days. There was a minor hiccup with one radiator dispatched, but Trade Plumbing got the issue resolved quickly.
Date of experience: 19 April 2021
JH
Jason Harding
True to his word
True to his word , James took personal control of the situation and kept me fully informed of the collection. Absolutely perfect resolution to the situation and very much appreciated, restored my faith in them. So they do know how to do it, just needed reminding!!
Date of experience:11 April 2024
JI
Jimmy
Great customer Service
Placed an order through Trade plumbing . Was a delay in my order but this was communicated brilliant throughout the whole process . Would highly recommend and will be purchasing through them again Top service
Date of experience:25 March 2024
CC
Caroline Cowley
I am giving this product 5 stars based…
I am giving this product 5 stars based on my plumbers enthusiasm for it and he has wide knowledge of fitting immersion tanks. it looks very robust and well built but isn't actually installed yet so I can't comment on how economical it is to run.
Date of experience:20 December 2023
MG
Mark Graham
Merlyn shower tray and shower door…
Merlyn shower tray and shower door purchased. There was a warehouse error and 1 item was sent incorrectly, but this was efficiently sorted out by Shoeb in the office. The office was easy to speak to and my query was efficiently resolved with the correct item being delivered and the return collected at the same time.
Date of experience:26 November 2021
JM
j m
Very good service
Very good service. Delivery was prompt & on time. The upright radiators are in & working. Very satisfactory all round. Would have given 5* except every time I spoke to someone on the phone it was so difficult to hear them clearly that was frustrating.
Date of experience: 22 June 2021
SB
Stephen Blake
Item great deliver time great only…
Item great deliver time great only thing not good is had to ring tk re arrange collection and cost over £10 to call as premium rate to contact seller Otherwise good value and good service
Date of experience: 15 December 2021
AK
Akita
Large radiator
Good value for money delivered by very polite driver 4star rating because I have only just getting around to fitting radiator but it looks very niece
Date of experience:24 November 2021
DP
Derek Pearce
The biggest problem was it took 7 days…
The biggest problem was it took 7 days to deliver something which you had in stock. I know this was 5 working days but it is not good enough.
Date of experience:19 February 2024
MB
Margaret Buckley
Helpful customer services
Despite a couple of failed deliveries I was pleased with my purchase which was good value and the customer services were very responsive and helpful in obtaining some compensation for the delivery mix ups. I would use the company again.
Date of experience:08 March 2022
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