Delivery and Returns: Secure and Convenient Shopping Experience at Tradeplumbing.co.uk

Delivery:

We strive to provide a secure and hassle-free delivery experience for our customers. Here's what you need to know about our delivery process:

• Free Delivery: We offer free delivery to UK Mainland, subject to stock availability. Please note that delivery fees and times may vary for certain areas, including parts of Scottish Highlands & Isles, Isle of Wight, Isle of Man, Isles of Scilly, and the Channel Isles.

• Working Days: Deliveries are made during working days only, excluding weekends and public holidays.

• Extra Charges: For areas with water between us and the mainland, such as islands, there may be additional charges due to ferry or transportation costs. These charges cannot be built into our systems as they are determined by the carriers who handle delicate freight. Please understand that our delivery partners operate with their own vans, different from regular postal services.

Pre-order:

To ensure you receive your desired products in a timely manner, we recommend pre-ordering items like hot water cylinders and made-to-order items. In some cases, the actual delivery dates may be quicker than initially displayed. If you have placed an order and need it expedited, our agents can assist in pushing your order through the factory. Please note that longer delivery times may be indicated due to the nature of production for made-to-order items in the UK.

Quality Assurance:

As some of our products are delicate and require extra care during transportation, we use various methods to deliver goods safely to you. We kindly ask you to thoroughly inspect your goods before the driver leaves, allowing you to refuse damaged items or sign for them as damaged. If the consignment contains other items, please remember to sign as damaged for the entire shipment for proper documentation. In case you haven't had time to check the goods, it's always better to be safe and sign accordingly.

Returns:

At TradePlumbing.co.uk, we value customer satisfaction and understand that there may be instances where a return is necessary. Here's our returns policy:

• 30-Day Returns: We offer a standard 30-day returns policy on all our products, giving you added peace of mind when ordering. If you have any leftover items from a project or encounter an unexpected delay, we're here to assist you.

• Flexible Service: We believe in providing a flexible service to our customers, and our extended returns period allows us to go the extra mile to help you. As long as the goods are returned in the same condition as received, we are happy to assist.

To initiate a return, please email your request to our Customer Support team at customerservice@tradeplumbing.co.uk, including your TP - Order Reference. Please allow at least 1 working day for a response, and our team will guide you through the process.

For a complete view of our Return Policy, click on Return and Refunds

Shop with Confidence at Tradeplumbing.co.uk

We are dedicated to providing you with a secure and convenient shopping experience. Our reliable delivery process, pre-order options, and flexible returns policy ensure that you can shop with peace of mind. Trust in Tradeplumbing.co.uk for all your plumbing and heating needs. Should you have any questions or require assistance, our customer support team is here to help.