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Contact Us About Us

if you do need to contact us by phone please call

(between the hours of 9AM-5pm only on 0871 288 7578.

About Us

www.tradeplumbing.co.uk is a trading name of (Clayton Horsnell LTD)

We are an established company which is rapidly growing. The company

runs alongside a family business with over 40 years of experience in

trade, retail and distribution in the plumbing and heating industry. Our

product range and suppliers are from the best in the business and, by

using these suppliers, we assure and maintain quality products to our

customers

Customer service is paramount to us and we pride ourselves on this

very thing. Sometime this can be difficult to achieve as first we are

internet based and second we are reliant on 3rd parties such as

courier companies.

Our prices are the most competitive and we can achieve great offers

as we are established and internet based, however, if you require

a more personal service, please visit our show rooms.

We will respond to E-mails as soon as possible. Usually, they are read

within 2-24 hours from receipt. At busy times, we may receive up to

1000 e-mails in any given day. Rest assured, all e-mails are read by real human beings

and not automated. We will deal with your enquiry at the earliest opportunity,

with consise, prompt answers and information.

Clayton Horsnell LTD

Unit 6

2A Corporation Yard

Harwich Road

Colchester

Essex

CO4 3BN

Essex Show Room

This show room is used in conjunction with

CC Discount Heating LTD & Clayton Horsnell Ltd

as it is part of a family business :-

2 – 4 Harwich Road

Colchester

Essex

CO4 3BN

www.tradeplumbing.co.uk

Email addresses

Trade & Retail inquires sales@tradeplumbing.co.uk

Returns sales@tradeplumbing.co.uk

Web promotions/suggestions/problems sales@tradeplumbing.co.uk

Advertising sales@tradeplumbing.co.uk

PROBLEMS ORDERING ON LINE:-

Any ordering problems please contact support at

sales@tradeplumbing.co.uk

Known Issues

The majority of ordering problems are caused by Ad and Popup Blockers.

To resolve this problem, go to your Internet Options and clear the cookies and history.

You may also have to temporarily disable your Popup Blocker or specifically allow Popups from our site.

This is known to solve around 90% of problems.

If you have tried the above and still have problems using our site,

or find faults on our website

please email sales@tradeplumbing.co.uk.

WHY NO TELEPHONE NUMBERS FOR ORDERING?

If you would like to contact us directly, we do offer an e-mail/phone-back

service, but this is for limited usage as we prioritise emails.

All you have to do is email us your information (your name, contact number, e-mail address)

and any questions you need answering. Please make sure you include any product codes to

help us answer your question quickly.We will reply by either phone or email

- depending on the complexity of the question - with the answer to any questions.

We don't have a call centre, which cuts the cost and keeps the price you pay competitive.

USEFUL NUMBERS

These Numbers are not available for ordering your products.

If you do require help on products email us first as some products are from other suppliers not listed as this changes from day to day when the website is updated.

They will be happy to help you with any queries regarding the installation & Technical questions only on there products.

If you need help or information on any BIASI Products ring.

BIASI UK Towel Rails & Boilers 01902 304304.

HALSTEAD BOILERS.

ULTRA GROUP Shower Help Line on 01282 428337.

ULTRA GROUP Tap & Traditional Rails Help Line on 01282 446789.

BIASI are one of the market leaders in the manufacture of: riva compact ,

combi boiler / combination boiler , towel rails , towel radiators , style 2000 radiators ,

concept plus radiators , tubular steel radiators

Please use e-mail & shopping cart to order your products

www.tradeplumbing.co.uk is a trading name of Clayton Horsnell LTD

Company No: 5113922 VAT REG NO:839 6254 91